AI chatbot & RAG

Boost your business potential with MakoLab’s customised AI chatbot and RAG services. We leverage our expertise with large language models to develop intelligent, context-aware assistants that are tailored for precision and an optimal experience, enhancing user satisfaction and fostering trust.

Why implement a chatbot or RAG?

Cost efficiency

Reduce your operational expenses by automating support, optimising workflows and streamlining data management.

UX/CX focus

Deliver fast, accurate, personalised interactions 24/7, boosting engagement and satisfaction.

Scalable solutions

Trouble-free scaling enables your AI solution to handle growing demands without compromising performance.

Smarter decision-making

Leverage AI-driven insights and real-time data access to optimise business processes.

Optimised data access

RAG systems rapidly retrieve relevant information to produce context-aware responses.

Automated efficiency

Automate repetitive tasks and provide instant responses, reducing workload and improving productivity.

AI solutions featuring chatbots and RAG in actionOur offering will provide you with solutions tailored to your organisation’s requirements, regardless of its size or sector. This is why we propose a flexible approach that includes two key solutions. One is chatbots, providing fast, 24/7 customer service. The other is RAG systems, which enable your staff to perform effective information searches and increase productivity.

Customer-oriented chatbots
  • Chatbots provide communication that meets the growing demand for quick responses and reduces the need for long wait times
  • Designed to deliver uninterrupted customer service, chatbots operate around the clock, providing support whenever customers need it
  • The availability of chatbots and their performance speed reduce response time, resulting in improved satisfaction
  • Our chatbot technology offers a scalable support solution for managing high volumes of customer interactions
RAG solutions for in-house use
  • RAG solutions streamline internal processes, enabling staff to work more efficiently by finding the information they need quickly
  • Designed to optimise operations, RAG systems significantly reduce the time spent searching for data
  • The global RAG solutions market was valued at $1.04 billion in 2023 and is expected to grow

Your business, your AI. Flexible deployment

When it comes to implementing AI chatbots each company has its own requirements. Our offering is designed so that your solution can be customised to suit your organisation, irrespective of size and sector. Our flexible approach means you can choose from three implementation scenarios:

On-premises

This is perfect for organisations that require maximum data protection and full control over their infrastructure.

Benefits:

  • The AI models are trained securely on sensitive data in a local environment
  • Data sovereignty, giving you full control over where your data is stored
  • Sensitive information is protected, in compliance with GDPR, HIPAA and other regulations
  • Fixed infrastructure costs mean no unpleasant surprises
  • Freedom to choose your technology
  • Low latency
  • Extended monitoring and debugging capabilities
Cloud

This is an ideal solution for organisations focusing on speed, scalability and ease of management.

Benefits:

  • Global reach and automatic scaling
  • Low costs as a result of using the pay-as-you-go model
  • Easy availability
  • Built-in redundancy and a distributed infrastructure that guarantees high availability
  • Faster development, thanks to advanced cloud tools and ready-made AI and ML tools
  • Central monitoring and analysis of chatbot performance
  • Quick access to AI technology news
Hybrid

This is an excellent option for companies needing the flexibility of the cloud, but wanting to maintain control over sensitive data.

Benefits:

  • Deployment flexibility; sensitive data remains local, while intensive calculations can be performed in the cloud
  • The data protection afforded by storing critical data on your servers
  • The option of working with different platforms rather than full vendor lock-in
  • Multi-cloud support, using services from different cloud providers in one solution

Use cases for AI chatbots by industry

Automotive

Empower car buyers with instant answers about vehicle specifications, financing options and availability. AI chatbots assist with test drive bookings and appointments, improving lead qualification and saving time for dealerships and customers alike.

Insurance

AI chatbots streamline onboarding, personalise offers and assist with policy management. Users can obtain instant answers about coverage, update their details and track claims in real time. Customer satisfaction is increased and customer support workload is reduced.

E-commerce

From product recommendations to price comparisons, AI chatbots help customers find exactly what they’re looking for. Advanced features like photo recognition, FAQ automation and inspiration creation provide a smooth shopping experience while boosting conversions.

Finance & banking

AI-driven banking assistants automate onboarding, assist with transactions and provide investment insights. Whether they are guiding users through loan applications or offering proactive financial advice, these chatbots enhance the customer experience while ensuring that compliance is maintained.

One of our success stories

Maspex

Launched in June 2024, this AI-powered chatbot is the first in Poland’s FMCG sector and one of the few in Europe, positioning Maspex as a leader in digital transformation.

Key results

  • The chatbot’s ability to hold natural conversations has significantly improved the user experience
  • The use of AWS infrastructure ensured scalability, security and cost optimisation
  • The system’s architecture demonstrates potential for deployment in other sectors, such as e-commerce, insurance and banking, where customer self-service is vital
Read

Technology that sets us apart

At MakoLab, we don’t just build chatbots. We craft intelligent, adaptable solutions designed to meet the unique demands of your sector and your organisation. Our multidisciplinary expertise spans UX/UI design, full-stack development and database management, ensuring that every component of your AI system performs flawlessly.

User-centric design

Our UX/UI design expertise is what makes your AI chatbot intuitive, engaging and easy to use. By focusing on user-friendly interfaces, we create experiences that captivate users and provide a seamless interaction every time, not only for your customers, but also for your internal teams.

End-to-end development

With our full-stack development skills, we deliver chatbots that integrate effortlessly into your existing systems. From robust back-end architecture to dynamic front-end interfaces, we ensure that your solution is scalable, reliable and designed for success.

Optimised data management

Efficient data handling is the backbone of any AI system. At MakoLab, we excel in database management and data services, facilitating fast, secure data storage and retrieval. This means that your chatbot operates smoothly and delivers rapid, accurate responses every time.

Data services

Applying top standards for projects

TISAX

ISO 27001

ISO 9001, 14001, 45001

EcoVadis