The API. A digital integration building block

At MakoLab, we combine artificial intelligence (AI), secure development and domain knowledge to design technological solutions that respond to concrete challenges faced by businesses today.

An API is a set of protocols and rules that enable different system components to exchange data and functions. It acts as an interface between the user and the server, carrying out the ‘requests’ sent by front-end applications, chatbots or mobile systems. This interface is thoughtfully designed to enable developers to connect easily with external services without having to dig into the details of how a given system works.

Picture an application that shows the weather forecast. Rather than generating the data on its own, it uses an API to send a request to an external weather server. The server immediately sends back an answer featuring up-to-date data which are then presented to the user on their screen. Online payment systems, chatbots, ecommerce platforms and even AI text-generation tools all work in the same way, thanks to reliable API interfaces.

We create secure environments that enable our clients to operate faster and more effectively.

Where do we deploy APIs?

·    Ecommerce and retail, integrating online stores with ERP, CRM and payment systems and with analytical tools

·    The automotive industry, synchronising data between manufacturers, dealers and customers in real time

·    Web development and mobile projects, leveraging architecture rooted in an API

·    Artificial intelligence, integrating AI models with companies’ systems and supporting content generation, customer service and analytics processes. Check out how we did this in a customised solution for FMCG leader MASPEX: MakoLab | News | Maspex and MakoLab raise the bar

·    IT security, configuring API security, authentication (OAuth2, JWT), data encryption and permission management

In this age of digital acceleration, customers expect immediate support, no matter what the time of day and contact channel. At MakoLab, we use API-based services provided by a range of local and cloud suppliers to create intelligent chatbots and virtual assistants that streamline companies’ contact with their customers, bringing them to the forefront of the twenty-first century.

Managing user conversation context and memory
There’s no need to create tracking mechanisms manually. Our solutions ‘understand’ each user and maintain the consistency of each conversation as they continue it.

Carrying out concrete tasks
Our assistants can assign subscriptions, generate invoices, download data from CRMs, update orders and send emails, all in line with established business scenarios.

Performing document and database searches
Our chatbots use the relevant API functionalities to find answers to queries independently by searching user manuals, PDF files and regulations, without the need for human involvement.

Serving complex business scenarios
We design structures that enable our assistants to lever as many as 128 different functions, ranging from simple actions to sophisticated data analysis and AI text generation.

Combining API interfaces and the potential of artificial intelligence opens up completely new opportunities for companies, from hyperpersonalisation to service automation and data security. At MakoLab, we’re designing the future of business development.

As a highly experienced team of developers, system designers and data experts, we know how to:

•      configure API environments in line with security requirements;
•       automate critical business processes;
•       create state-of-the-art, AI-powered applications;
•      design solutions in line with API models;
•      translate technology into real results.

Our experience in building API solutions and our deep-seated understanding of business realities enable us to create technology that truly supports organisations’ development. We integrate data, streamline processes and design smart tools that save time for staff and end users alike.

Contact us! We can build an effective, smart and secure solution tailored to take your organisation to new levels.


Translated from the Polish by Caryl Swift