Let professionals handle your IT

Today, firms don’t need to be experts in everything. When looking to optimise costs and processes, transferring responsibility for some business processes to external entities has become a de-facto standard in modern management strategies. At MakoLab, we possess the tools, knowledge and experience that enables us to handle the management of IT infrastructure for any company, ensuring the best standards of both services and security.

By entrusting MakoLab with your IT services your company may easily redirect and refocus its resources and finances into the areas which your business possesses its competitive advantage.

Scope of IT outsourcing

  • Provision of comprehensive, continual support services (including a help desk) for end-users, which consists in solving problems occurring in a company’s IT infrastructure or in the software installed within it,
  • Technical support of computer hardware and peripherals, ensuring performance, comfort of usage and rapid responses in the case of failure
  • Support of LAN/WAN networking infrastructure, ensuring continual communication within internal networks and Internet access,
  • Technical support of servers and server software,
  • Security measures against loss of data and resources critical for the client,
  • Security of information and IT systems,
  • IT audits and consultancy in decision making – sharing of knowledge and experience,
  • Provision of dedicated, tailor-made IT solutions.
Within the sphere of IT outsourcing, our services are realised on the basis of the best practices described in ITIL (Information Technology Infrastructure Library). All contracts contain a negotiable SLA parameter (Service Level Agreement) and all necessary guidelines pertaining to the manner and timeframe of each realisation of orders and solving of issues.

Business benefits

  • Reduction and better control of operational costs,
  • Reduction of fixed costs related to maintaining staff and necessary IT resources,
  • Access to top tier specialists and technology,
  • Guarantee of continuous support and swift reactions to potential problems,
  • Relieving of the client’s own resources and financial means for their use towards other goals,
  • Increasing the client’s own efficiency and performance – enhancement of business processes,
  • Ability to concentrate on key business goals of the company,
  • Mitigation of risk associated with wrong decisions in terms of IT resources,
  • Simplification and shortening of the timeframe for the realisation of tasks,
  • Greater degree of control,
  • More comprehensive services.

MakoLab’s services of IT outsourcing are used by clients such as Polska Woda and Trade & Travel Company.

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MakoLab SA Delivery Center
Al. Racławickie 14
Lublin 20-950

Zadzwoń do nas: +48 532 759 508
Wyślij do nas wiadomość: office[at]makolab.com
MakoLab office
117 Avenue Victor Hugo
Boulogne Billancourt 92100

Appelez nous: +33 1 70 96 00 26
Envoyez-nous un email: paris[at]makolab.com
www: france.makolab.com
MakoLab UK. Ltd.
Work.life, 13 Hawley Crescent,
London NW1 8NP

Call us: +44 (0) 203 950 1071
E-mail us: london[at]makolab.com 
www: uk.makolab.com

MakoLab USA Inc.
2153 S.E. Hawthorne Road, Suite 205
Gainesville, Florida 32641

Call us: +1 (774) 326-0850
E-mail us: info-us[at]makolab.com 
www: us.makolab.com

 

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