Services

We use data-driven insights to quantify, qualify and understand the customer journey, then take it to a new level. Our proprietary methodology ensures seamless omnichannel customer interactions across digital platforms and physical touchpoints

We map, design and improve key business processes to drive growth, enhance sales effectiveness and boost customer wallet share, as well as launching new products and forming strategic partnerships.

People are the key to any transformation, but they can also be a major obstacle. We identify the key challenges, develop enablers and support their implementation, ensuring successful change management.

Data is the new gold. We help transform it to fuel growth with improved customer understanding, sales and operations. Our focus is on data architecture, scalability, performance, security and compliance, building a solid foundation for AI developments.

Using Lean methods, we observe on site and map as-is processes to identify bottlenecks and quick wins. We then design improved, to-be solutions to streamline your processes and provide hands-on assistance with the deployment.

Are you overwhelmed by technological options and cyber threats? Our technology-agnostic experts will help you select the best scalable, efficient and cost-effective solution for your business and support you in ensuring that your data, systems and applications properly safeguarded.

For PoC and MVP stages, our product design starts with an hypothesis and experimental design. For solution design, we conduct an in-depth analysis and map out the processes to come.

Putting users at the heart of design starts with listening to them. Using UX-driven development principles, we start with users, design with users and then build and test with them.

Well-structured architecture is crucial to digital success. Architecture design ensures strategic alignment. It encompasses data, system, integration and dev/ops perspectives.

Using a PoC enables us to validate solution feasibility, reducing the risk of investing in unproven solutions. At MakoLab, we often work on PoC projects in conjunction with our clients’ R&D departments.

By definition, an MVP has just enough features and functionality to address the core problems or needs of its target audience. We use agile and lean startup methodologies to validate an idea with real users, gather feedback and then iterate on the product based on that feedback.

Providing expertise which spans web, mobile, software and custom solutions, we ensure that your digital goals are brought to life seamlessly, on time and within budget. We rigorously test, evaluate and fine-tune in order to ensure performance, reliability and user satisfaction.

Harness the power of real-time data processing with solutions like Apache Pulsar and Apache Flink for high performance, scalability and compliance across industries, from automotive to healthcare.
 

Cut costs and boost customer experience via 24/7 automated, personalized interactions provided by AI Chatbots with RAG. They use AI to provide accurate, context-aware responses and insights, trained on a custom base, making them a strategic asset for modern businesses.

As Strapi partners, we offer projects buit on a customizable headless CMS that enhances content management and delivers seamless data across platforms. By using Strapi, your project gains increased flexibility, scalability, and accelerated site performance.

Our DevOps services are designed to empower your organisation by providing it with the tools, practices and expertise necessary to streamline software development and operations, ensuring agility, security and efficiency in your software delivery pipeline.

Our 24/7 support and maintenance services are designed to provide round-the-clock assistance, proactive maintenance and rapid issue resolution assuring you of the optimal, uninterrupted operation of your critical systems and applications.

MakoLab delivers consistent global SEO strategies for brands with dedicated local websites. We maintain high search rankings through on-site optimisation, incorporating our Semantic Web and ontological know-how and quality off-site impacts.

Leverage flexible, scalable cloud environments like Azure, AWS, and GCP for efficient, innovative, and cost-controlled solutions, tailored to changing project needs, such as IaaS, PaaS, and SaaS services. 

Ensure business continuity with robust disaster recovery plans that minimize downtime and data loss during unexpected disruptions, safeguarding critical IT infrastructure. 

Comprehensive IT management including 24/7 support, monitoring, backups, and scalability, allowing businesses to focus on their core goals. 

Host websites, applications, and solutions securely in our well-managed data center. Benefit from reliable power, cooling, and connectivity infrastructure, ensuring optimal server performance and seamless operation of your resources. 

Optimise your network with secure, high-performance solutions, including firewalls, load balancing, and advanced routing.