Connected Function DevOps is a holistic approach to project development. Collaboration is the primary value. DevOps focuses on bridging the gap between all the various teams and creating a collaborative environment where everyone works together for the benefit of the product.

• Development team

We begin by forming a team focused on product increment and responsible for particular applications within the sub-products. This team plays a leading role in the Dev aspect of the project and a supporting role in the Ops part.

• Operations team

At the same time, we put together a team with a focus on product operations. Their responsibility is ensuring an undisruptive product run adhering to the ITIL processes. They play a leading role in Ops and a supporting role in Dev.

As OEMs strive to reduce complexity, simplify their update processes and increase software component reuse, one thing that sets MakoLab apart is our ability to create, develop, deploy and operate complex connected vehicle functions on a global scale while complying with strict service level agreements.

To deliver solution value quickly, we use modern software engineering that combines ASPICE, DevOps and Agile, enabling our clients to respond to market changes and shorten development cycles.

A MakoLab DevOps team:

• focuses on teamwork rather than individual tasks
• works with the support of Proxy Sub-product Owners, Process Guardians and Agile Masters
• offers flexibility in terms of project complexity, schedule and technology
• is proactive. There is no need for micromanagement. At the same time, we keep our clients up-to-date on the progress of their project
• conducts regular, team-wide code/incident reviews
• responds quickly to unplanned workflows without impacting the backlog
• maintains high-level SLAs
• the Ops team provides support in line with ITIL v4 and the client’s requirements

MakoLab’s DevOps model encompasses two complementary aspects of delivery. They are:

Product Increment

• We base this part of the model on the Scrum Framework, in line with Agile Methodology.
• Our team works closely with the Product Owner to determine the Definition of Ready (DoR) product-specific acceptance criteria and the Definition of Done (DoD) completion criteria.
• We meet non-functional requirements; environment preparation and deployments are also part of the backlog.
• Product Owner communicates new and changed product requirements to the teams through Epics and User Stories.
• We meet non-functional requirements: environment preparation and deployments are also part of the backlog.
• We implement a joint toolchain (OEM + Makolab) with CI/CD techniques.

Product Operation

• We are responsible for fulfilling the project requirements.
• One DevOps team is assigned to the entire project, working in Sprints.
• We build the knowledge and the ownership mindset across the team throughout a product’s lifecycle.
• We deliver flexibility by providing the activities that project really requires, bringing added value to the overall performance and quality.

We are building a knowledge base for products and their operational challenges. These are the tools that help us:

• the ITSM Suite
• Confluence / JIRA
• CI / CD Jenkins
• SonarQube
• Cloud (Amazon Web Services)
• monitoring
• databases

In the DevOps process, Hypercare is the period after production deployment when the DevOps team monitors the live software performance and provides a heightened level of support. This ensures the seamless adoption of a new application.

MakoLab’s service team focuses on supervising the production software, providing an exclusive service for managing the Hypercare period, where any need for additional production deployment related to a critical or major incident will not be calculated as part of the Hypercare limits.

MakoLab stands for a number of qualities, including our extensive and ever-growing know-how, our solid experience and our efficient and effective working methods. As a company, we are TISAX- and ISO-certified and a members of our staff hold AWS, Kubernetes, Terraform and ITIL certificates.

As a result, we are trusted by clients such as Renault, as well as one of the most prominent German premium car OEMs and the world’s number one specialist in air transport communications and information technology, with a presence in more than a thousand airports worldwide.

Our portfolio encompasses solutions that make us the ideal connectivity partner for OEMs wanting to develop solutions that will give them a competitive advantage now and in the future. They include:

• connected aircraft services, including cabin connectivity and data aggregation,
• a driver communication interface that provides vehicle and user data for customer support,
• a service request application for customer service and safety-related events,
• a mobility intelligence data broker providing real-time connected vehicle data,
• an advanced vehicle communication app for recall and targeted advertising campaigns,
• an event audit app for data storage, which is used to optimise emergency and concierge systems,
• an offer manager interface that tailors information from multiple sources for different markets,
• a data processing tool to support vehicle sales and provide better analysis capabilities.